Definition: is a brief document or a statement, presented by a business’s executive or top manager, which contains the organization’s established intentions, aims, and direction concerning the quality of its services and products. All the employees usually have a free access to this document, which oftentimes is also made public in order to be easily noticed by potential investors, suppliers, customers, and regulators. A quality policy generally describes a business and its commitment to the product quality. It may include such aspects as customer needs and preferences, compliance with standards and regulations, safety and health, accuracy, regular testing, environmental friendliness, reliable resources, etc.
In a Sentence:
The quality policy of our company is simple and clear. We care about our customers and their satisfaction.
They decided to print a brief description of their business’s quality policy on every product packaging so that each and every customer would be able to learn about their commitment.
Today, we are presenting our quality policy to the public. Hopefully, this will help potential clients and investors understand our methodology and style.
Synonyms and related terms: quality management system, strategic item, customer preferences, value proposition, business commitment