support (noun, sup-port, /səˈpɔːrt/), process (noun, pro-cess, /ˈprɑːses/)
Definition: is a function, an action, or an activity, which is directed towards supporting the daily business operations of a certain firm or organization. A support process may serve to facilitate such day-to-day business activities as accounting, sales, maintenance, communications, etc. Unlike primary processes, which serve to support the production of a product that will be received by a customer, support processes are practically invisible to a customer but help with the essential internal activities and serve to ensure the effectiveness and efficiency of the business management.
In a Sentence:
- Support processes are more concentrated on the internal activities of the organization.
- The key feature of any support process is the fact that it does not provide any value to the customers directly.
- The crucial primary processes, including production and manufacturing, cannot be performed effectively without the support processes.
Synonyms and related words: support obligation, support service, support infrastructure, business process, primary processes
