support (noun, sup-port, /səˈpɔːrt/), process (noun, pro-cess, /ˈprɑːses/)
Definition: is a function, an action, or an activity, which is directed towards supporting the daily business operations of a certain firm or organization. A support process may serve to facilitate such day-to-day business activities as accounting, sales, maintenance, communications, etc. Unlike primary processes, which serve to support the production of a product that will be received by a customer, support processes are practically invisible to a customer but help with the essential internal activities and serve to ensure the effectiveness and efficiency of the business management.
In a Sentence:
Support processes are more concentrated on the internal activities of the organization.
The key feature of any support process is the fact that it does not provide any value to the customers directly.
The crucial primary processes, including production and manufacturing, cannot be performed effectively without the support processes.
Synonyms and related words: support obligation, support service, support infrastructure, business process, primary processes